On execution, the report said agentic AI can automate activities such as request-for-quote responses, order entry and rate updates, help reduce administrative costs and revenue leakage while improving response times. In one example cited by McKinsey, an AI-powered solution reduced response time for non-standard customer requests from four hours to just two minutes! McKinsey’s analysis of 21 logistics firms from 2017 till 2022 found that the top-performing companies increased prices 20 percent faster annually than the median.
