Kromm states that the incident happened at approximately 3:30 in the morning on May 9 due to his diabetes, and the blood sugar level falls under. He purchased the cookies from the Aramark self-checkout kiosk, located inside the factory. He claims that after he swiped the debit card, there was a red error message on the payment terminal, so he swiped it again. The terminal screen did not show the standard green approval mark but did not decline the payment either.
