“For now, while grieving the loss of my nephew, I can only ask both Ola and IndiGo that when a customer faces an accident, bereavement and a missed flight on the same day, shouldn’t customer service involve a little more responsiveness, ownership and human sensitivity? I hope both organisations will examine what happened and respond appropriately,” the post concluded. The LinkedIn post went viral, pulling many reactions. Times Now could not confirm the details or the authenticity of the post.
