A. Firstly, I would like to start with the fact that Amazon, you can trust it for giving you the safest online shopping experience. I think there are many reasons for this, basically, I would call it our four e’s. One is about election by customers on choosing where they want to go and where they want to shop. I think that becomes important. Then what kind of filters they put in, in terms of how they want to shop and what kind of products they want to see. So there’s that the e for election, that is the first one. The second one is about enforcement, and I think there is a lot of enforcement activity that happens and goes to the heart of the question that you’re asking as to how we operate with sellers and law enforcement and other agencies to give customers a safe shopping experience and reinforcement becomes a key part of it and the expansion of the Counterfeit Crimes Unit in India, this is a big initiative in that direction. The third element is the use of electronics and technology and that goes to the question on AI, that how does electronics, technology and AI kind of help make Amazon a safer shopping experience for consumers and we can expand on that a bit, and the last one is about education, and I think we have done a lot on that front, we have worked with the government to help educate consumers on how to shop online without being scammed, and then there’s a Scam Smart India initiative that we have done, so if you take these four together, we give you a much more secure online shopping experience. think that is something that we really want to emphasize because customer trust is at the heart of the whole exercise. The one line that I would put is that what is the difference between shopping online and going to another shop offline and buying? There you can touch and feel a product and then you can decide whether you like it or not. Does it feel right? Doesn’t feel right? There are a lot of checks and things that you can do. Online these products come in a box delivered at your home. The first time we touch it when is when you open the box, and therefore we want to make sure that when you open the box, you get what you ordered and not something very different, so I think that becomes a key part of a differentiation between us and offline, and to be able to kind of compete in this environment, we will not need to make sure that what we deliver is what you ordered. So that becomes very important for us…we have a very significant customer support service, where we take in complaints and try to resolve issues that the customers are facing, and our resolution rate is 98 percent of resolution within 24 to 48 hours of a customer complaint, which is fairly significant given the large volume of products that are sold on our marketplace.
