Bezos said, ‘I don’t want us to take pride in being big. I want us to take pride in servicing customers. And it turns out, if you service customers really well, that will drive growth.’ He further said, ‘It’s impossible to imagine a scenario where a customer would say, ‘Jeff, I love Amazon, I just wish you delivered a little more slowly.’ Or, ‘I love Amazon, I just wish your prices were a little higher. Because you can count on those things, you can keep putting energy into them.’
